Dialfire Agency – together towards the Optimum

The secret of the Dialfire Agency’s success? We recognize potentials, but also deficits at an early stage. We are data-driven, we rely on numbers.

The original: Dialfire Agency takes you by the hand

We quickly and purposefully adjust all needed settings. This allows you to implement your telemarketing and customer service project optimally and smoothly from the very beginning.

Dialfire is a call center software with functions, which are unique on the international market. If the settings and extensions are well-adjusted, there is almost no way around increasing your success and turnover. This is precisely what we are responsible for. The Dialfire agency consists of bright minds that challenge and complement each other in terms of business and software logic.

Do not waste any more time! Let’s arrange an initial, no-obligation meeting to set up and optimize your campaign!

Our services - smart and solution-oriented

Dialfire is an incredibly effective product. We will show you how to make the most of it. This will increase the performance of your call center many times over.

1. Setting up the call center software

Have you chosen Dialfire’s powerful call center software? The experts at the Dialfire agency will help you process your data ideally and set up the software.

Our service includes, among others:

We provide you with comprehensive advice on all the options and settings you can make with Dialfire.

2. Process optimisation

Now it’s time for the fine-tuning. Make the most of Dialfire’s incredible potential. Whether you offer outbound or inbound services, we optimize all the processes you can use with Dialfire.

Precisely and purposefully, we turn the right adjustment screws so that Dialfire works best for your campaign. In this way, dialing speeds and call restrictions can be adjusted, for example. For your workflow optimization, we optimally restructure the masks and forms for data entry so that your call center agents can record the data even better.

Thanks to our expertise, we know exactly which solutions are possible and, above all, make sense. We advise you on how you can go one step further.

3. Customized installations

We are at the highest level. Because we not only use the numerous possibilities that Dialfire has already integrated as a program, we implement new individual solutions ourselves. We serve your individual wishes, e.g. in data processing and data validation. This requires not only visionary thinking, but also solid programming skills.

Examples of software integration:

Individual adaptation and structuring of masks

Modification of data flows

Changes in the format of data processing interfaces

Automations e.g. in the calculation based on form fields

Address validation, route planning

Error reduction for e-mail addresses by domain-level checks

Connections to external systems such as tariff calculators or Pipedrive

Integration of an IBAN calculator for validation of bank data

We integrate scripts and extensions into the existing call center software with programming effort. No matter if you want to generate new data or get even more understanding of existing data: We discuss together what you ideally need so that your cold data is quickly warmed up. We work freely according to the motto: There is a solution for (almost) everything.

Your Dialfire Agency: An introduction

The Dialfire call-center software alone is unique – and so are we. As the first Dialfire agency on the market, we improve your workflows and take your call center to the next level. Our team consists of experienced call center managers and clever software engineers. This makes for an unbeatable combination. Because we have both the strategic and economic aspects in mind and can have them implemented exactly as envisioned by our IT wizards.

This means that you get a personal point of contact, who discusses all strategic settings with you. Furthermore, we provide you with our IT professionals, who can make the nearly impossible possible. And you are probably well aware of the fact that sometimes solutions are even simpler than initially thought.

Handling data is in our DNA

Everything we do in the call centre revolves around data. It’s usually about generating conversions. When it comes to handling data and also the success of a call center, the focus has long since shifted away from individual workers. Instead, automation and the integration of appropriate CRM determine whether call center agents can do their jobs efficiently. For this, the existing performance indicators must be read and explored correctly. Only in this way can optimization bring the desired success. We use performance indicators as a guide. They directly point out problems and show us how to increase effectiveness and sales.

We ourselves bring years of experience in data processing and in dealing with Dialfire in our own projects. Now we specialize primarily in supporting the campaigns and workflows of outbound and inbound call centers. With us, you rely on absolute data experts.

Discuss your options now!

What is Dialfire?

Dialfire is call center software that offers endless potential. What you need is the right know-how. This is what we help you with as a Dialfire agency. We have specialized in Dialfire because of the following features software brings:

highly customizable

easy to use

cost-effective

We design your telephone marketing in a way that it is extremely efficient and effective. This works on the one hand through the optimal automation and customisation of processes and forms and on the other hand through precise statistics and reporting. Call centers and contact centers use the dialer for simultaneous calls and for sales force scheduling, among other things. Several sub-call centers can also be connected to the unified system simultaneously. This bundles the results and increases the comparability many times over. At the same time, you have no monthly basic fees, but only pay for what you use.

We recommend Dialfire because it is a professional and transparent software solution that can be used flexibly and adapted to individual requirements. This is precisely where the great potential lies, and you should take advantage of it. The Dialfire agency will advise you every step of the way and support you during the implementation.

Everything under one roof

Every call center campaign requires its own features. Dialfire has a wide range of tools at the ready. With the Dialfire Agency, you have the possibility to set and integrate a wide range of functions. At the same time, you always have full control over the campaign.

Dialfire Agency sets up the call center software for you. We optimize the fine-tuning and set up individual settings. Customer masks can be freely designed and fields can be customized. Furthermore, multi-level campaigns can be created with this call center software and contact times can be edited in real time. Dialfire also helps enormously in monitoring: from live monitoring of calls to user-defined statistics, the program creates the optimal basis for a successful call center campaign. With our programming skills, you also benefit from many other functionalities because almost any module can be integrated.

The possibilities are vast and varied. Our overview will help you make the most of them.

We provide you with the call center software - high-performance and customized

With the Dialfire Agency, you have the support you need because we are professionals with decades of experience. Our agency brings extensive expertise in the call center field and IT services. You benefit from a direct point of contact to assist you with your telemarketing campaign.

Get in touch with us

Have we sparked your interest? Send us a mail or give us a call. We will arrange an initial, non-binding strategy meeting in which we will discuss what is most sensible and profitable for you and your campaign. Afterwards you will receive an offer from us and you decide how to proceed.

We look forward to working with you and catapulting your campaign to the next level!